PRIVACY POLICY

Last Updated: June 12, 2026

Welcome to Make It, Love It, Sell It. We value your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

 

1. Important Information and Who We Are

Purpose of this Privacy Policy

This privacy policy aims to give you information on how Make It, Love It, Sell It collects and processes your personal data through your use of this website, including any data you may provide through this website when you purchase a product, create an account, sign up for a newsletter, or contact us.

 

This website is not intended for children, and we do not knowingly collect data relating to children.

Controller

Make It, Love It, Sell It is the data controller and responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy).

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below.

Contact Details

  • Full name of legal entity: Make It, Love It, Sell It

  • Email address: orders@makeitloveitsellit.co.uk

  • Postal address: 1 St Vincent Street, Barrow-in-Furness, Cumbria, LA14 2NT, United Kingdom

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

 

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

 

  • Identity Data: Includes first name, last name, username or similar identifier.

  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers.

  • Financial Data: Includes payment card details. (Note: Payment transactions are processed securely via third-party processors, and we do not store full credit/debit card numbers on our servers).

     

  • Transaction Data: Includes details about payments to and from you and other details of products you have purchased from us.

     

  • Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

     

  • Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.

     

  • Usage Data: Includes information about how you use our website, products, and services.

     

  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

     

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including through:

 

  • Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you purchase our custom gifts, clothing, mugs, or stationery; create an account; request marketing to be sent to you; or give us feedback.

  • Automated Technologies or Interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see our Cookie Policy for further details.

  • Third Parties or Publicly Available Sources: We may receive Technical Data from analytics providers (such as Google Analytics) and Contact, Financial, and Transaction Data from providers of technical, payment, and delivery services (such as Stripe, PayPal, or Royal Mail).

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., processing your order and delivering your purchased items).

  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

  • Comply with a Legal Obligation: Where we need to comply with a legal or regulatory obligation.

     

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

 

Purposes for Which We Will Use Your Personal Data

  • To register you as a new customer: (Basis: Performance of a contract)

  • To process and deliver your order including managing payments, fees, and charges, and collecting/recovering money owed to us: (Basis: Performance of a contract / Legitimate interests)

  • To manage our relationship with you which will include notifying you about changes to our terms or privacy policy, and asking you to leave a review: (Basis: Performance of a contract / Legal obligation / Legitimate interests)

  • To administer and protect this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data): (Basis: Legitimate interests / Legal obligation)

  • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you: (Basis: Legitimate interests)

5. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in section 4 above:

  • Service Providers: IT and system administration services, web hosting platforms, and print/production partners that support fulfillment.

  • Payment Gateways & Financial Institutions: Companies that process payments securely on our behalf (e.g., Stripe, PayPal).

  • Delivery/Courier Companies: Royal Mail, DPD, Evri, or other delivery services to transport and deliver the items you have purchased.

  • Professional Advisers: Lawyers, bankers, auditors, and insurers providing consultancy, banking, legal, insurance, and accounting services.

  • HM Revenue & Customs (HMRC): Regulators and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.

     

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

 

6. International Transfers

Your data is primarily processed and stored within the United Kingdom. However, some of our external service providers (such as analytics tools or web-hosting services) may be based outside the UK, meaning their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented, such as using specific contracts approved for use in the UK (the International Data Transfer Agreement or Addendum).

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

 

By law, we must keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for UK tax purposes.

9. Your Legal Rights

Under data protection laws, you have rights in relation to your personal data. You have the right to:

  • Request access to your personal data (commonly known as a “data subject access request”).

  • Request correction of the personal data that we hold about you.

  • Request erasure of your personal data (the “right to be forgotten”).

  • Object to processing of your personal data where we are relying on a legitimate interest.

  • Request restriction of processing of your personal data.

  • Request the transfer of your personal data to you or to a third party.

  • Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at orders@makeitloveitsellit.co.uk or use the Personal Data Request portal available in your account footer.

No Fee Usually Required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

What We May Need From You

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Make It, Love It, Sell It